The Central Results Delivery Coordination Unit (CRDCU) has advised the Ministry of Aviation and Aerospace Development and the Nigerian Civil Aviation Authority (NCAA) to revisit the draft policy on airline sanctions to address growing passenger dissatisfaction over flight delays and cancellations.
The recommendation was made by Hadiza Bala Usman, the Special Adviser to the President on Policy and Coordination, during the Q1–Q3 2024 Performance Assessment Report presentation.
Usman emphasised the pressing need for measures that prioritise passenger rights and streamline the handling of customer complaints.
She highlighted inefficiencies in the aviation sector, such as the prolonged 224-day target for resolving complaints, urging an adjustment to align with international standards.
Usman also expressed concerns over incomplete data submissions by the Ministry and its agencies, which hinder effective evaluation of performance.
In response, Aviation Minister Festus Keyamo acknowledged the CRDCU’s observations and pledged to improve operations and customer engagement to enhance service delivery within the sector.
This discussion underscores the federal government’s commitment to improving Nigeria’s aviation industry and ensuring better experiences for air travellers.
